Sr. Technical Support Engineer
Core
First-level technical support for banking technology platforms, focusing on incident triage, troubleshooting, and knowledge base maintenance.
Role type
Senior IC technical support engineer
Builds
Customer satisfaction and timely resolution of banking system issues
Domain
Banking technology and financial services
Deliverable
dashboards & analysis
Required skills
Postman, Kibana, Splunk, Grafana, incident management, ticketing systems, knowledge base tools, banking systems troubleshooting, infrastructure troubleshooting
Preferred skills
Banking or payment technologies experience, security protocols, data privacy regulations, industry compliance standards
Technologies
Grafana, Kibana, Postman, Splunk
Responsibilities
Monitor and triage incoming support requests, prioritize by urgency and impact, Diagnose and resolve basic technical issues involving banking systems and infrastructure, Create and maintain knowledge base articles, FAQs, and troubleshooting guides, Escalate complex or unresolved cases to L2 or L3 support teams, Work with developers, system administrators, and business analysts to resolve customer issues
Seniority
Senior, hands-on IC
