Cloud Support Engineer
Core
Provide 24/7 global support, maintenance, and incident resolution for Thought Machine's core banking and payments technology running in the cloud.
Role type
Senior IC Cloud Support Engineer (Fintech)
Builds
Core banking platform, payments infrastructure, and SaaS product for financial institutions
Domain
Fintech, Cloud Infrastructure, Distributed Systems
Deliverable
Production ML models | product features | dashboards & analysis | client delivery
Required skills
Kubernetes/OpenShift/Docker Swarm, Linux system administration, Cloud infrastructure (AWS/GCP), Observability tools (logs/alerts/traces), Root cause analysis, SaaS product lifecycle management, Technical communication
Preferred skills
CI/CD pipelines (Jenkins/ArgoCD), Python/Go programming, Containerized microservices, AI tooling
Technologies
Kubernetes, OpenShift, Docker Swarm, AWS, GCP, Vault, Jenkins, ArgoCD
Responsibilities
Validate and triage technical issues from clients, review logs and alerts to spot anomalies, provision cloud infrastructure for SaaS products, perform product upgrades and releases, conduct root cause analysis with engineering teams, manage client communications during incidents
Seniority
Senior, hands-on IC
