IT Support Specialist
Core
Providing end-user device, software, and workflow support across on-site facilities, mobile, and remote employees in a battery recycling and energy storage environment.
Role type
IT/OT Support Specialist
Builds
Enterprise IT services and manufacturing operational technology (OT) support for battery supply chain operations
Domain
Battery recycling and energy storage / Industrial IT & OT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise endpoint support, SCADA/HMI/Barcode scanner support, Windows/MacOS/Linux/iOS/Android systems, Active Directory, Microsoft Azure, IT troubleshooting, IT documentation
Preferred skills
Knowledge base management, enterprise project lead, construction/equipment move support
Technologies
Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management
Responsibilities
Enterprise endpoint support (laptop/desktop management, domain accounts, software, printers), Manufacturing support (SCADA, HMIs, process cameras, label printers, barcode scanners), Provision and maintain Windows/MacOS/Linux/iOS/Android systems, MES process development and support, Troubleshooting and resolution of support issues, Escalation of trouble tickets, Utilize IT Knowledge Base to define best practices, Lead enterprise projects involving IT construction and new technology implementations
Seniority
Junior to Mid-level, hands-on IC
