IT technician at high-growth IT startup
Hybrid
Core
Providing technical support for Mac OS workstations and mobile devices to VIP clients in the Financial Services sector.
Role type
Senior IT technician (help desk)
Builds
Technical support services for high-end clients
Domain
IT Services / Financial Services
Deliverable
client delivery
Required skills
Mac OS support, ticketing system management, networking (DHCP, DNS, VPN), mobile device management (Jamf Pro), scripting (Bash/PowerShell)
Preferred skills
PC support, audio/video systems support (Creston, Savant)
Responsibilities
Engaging directly with VIP clients to address complex issues, offering technical support via phone/email/chat/in-person, collaborating with teammates to resolve problems, developing and maintaining technical documentation
Seniority
Senior, hands-on IC