Guest Relations Agent
Core
Welcome and assist guests, provide information about hotel facilities and local attractions, and handle requests and concerns in a luxury 5-star hotel environment.
Role type
Guest Relations Agent
Builds
Personalized guest experiences and service delivery
Domain
Luxury hospitality
Deliverable
client delivery
Required skills
Guest relations, Front office operations, Information provision, Request handling, VIP recognition, Record maintenance, Service promotion
Preferred skills
Luxury hotel experience, Additional languages