Senior Deskside Support Engineer - Remote
Core
Onsite end-user support for hardware, software, applications, and mobile devices in a 70% Mac/30% PC environment.
Role type
Senior Deskside Support Engineer
Builds
Stable end-user computing environment for employees
Domain
IT Support / End-User Computing
Required skills
Mac and Microsoft OS support, Microsoft Office applications, hardware troubleshooting, software installation, mobile device management, ServiceNow, networking basics, Cisco routers and switches
Preferred skills
A+ certification, Network+ certification, AirWatch (via careerplan.io/jobs/g1697286-senior-deskside-support-engineer-remote-at-cynet-systems)
Technologies
Cisco Hardware, Mobile Network, ServiceNow, Security
Responsibilities
Configure, install, and troubleshoot desktops, laptops, printers, and mobile applications; Respond to end-user questions about supported hardware, software, and applications; Analyze problems, identify causes, take corrective action, and recommend solutions; Use ServiceNow to manage tasks and support requests; Work daily with management and vendors to deliver a quality end-user experience.
Seniority
Senior, hands-on IC
