Front Desk Agent
Core
Onboard new hires to the hotel's operations, culture, and systems through a multi-departmental rotation program.
Role type
Orientation Program Coordinator / Front Desk Agent Trainee
Builds
Internal employee onboarding and operational training for hotel staff
Domain
Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hotel system proficiency (Kronos, HotSos, Ultipro, Opera), guest service standards, cash handling, upselling techniques, conflict resolution, staff supervision, yield management, scheduling, quality assurance, cross-departmental coordination
Preferred skills
Hospitality degree, experience in ultra-luxury hotels, career growth trajectory, commitment to employers
Technologies
Kronos, HotSos, Ultipro, Opera, Trip Advisor, Medallia
Responsibilities
Conduct orientation on company culture, customers, and business strategies; train on front desk procedures including check-in/out, cashiering, and room assignments; oversee front desk agents and manage daily operations; analyze guest feedback reports to identify trends; coordinate with other departments to ensure service delivery
Seniority
Entry-level / Trainee