Onboarding Coach
Core
Train hotel clients on Cloudbeds' unified platform, tailor the system to their specific hospitality business needs, and ensure they gain confidence in using it to manage operations.
Role type
Customer Onboarding Coach (Hospitality SaaS)
Builds
Client onboarding experience and product adoption for hotel properties
Domain
Hospitality industry / SaaS platform implementation
Deliverable
client delivery
Required skills
Hospitality operations knowledge, client training facilitation, multi-channel support, relationship building, project management, feedback synthesis
Preferred skills
Spanish fluency
Technologies
Cloudbeds platform, Salesforce
Responsibilities
Facilitate client onboarding, training, and ongoing support via video, phone, and email; Resolve customer inquiries and troubleshoot escalated issues; Partner with Sales to define success and drive retention; Build strong client relationships to encourage loyalty; Contribute to training materials and stay updated on system changes; Record activities in Salesforce and share insights for product improvements.
