IT Helpdesk Support Technician
Core
First point of contact for users experiencing technical issues, providing timely support to keep daily operations running smoothly.
Role type
Tier 1 IT Helpdesk Support Technician
Builds
Customer support for hardware, software, and network connectivity issues
Domain
IT Support / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Windows, macOS, Linux, Microsoft Office, help desk platforms, ticket tracking, networking fundamentals (LAN, TCP/IP, DNS, VPNs, firewalls), hardware troubleshooting, Active Directory administration, server environments
Preferred skills
Travel up to 75%
Technologies
Active Directory, Firewall, Hardware, LAN, Linux, macOS, Mobile, Network, TCP/IP, VPN, Windows
Responsibilities
Respond to help desk tickets and support requests, log and track issues accurately. Provide technical support for hardware devices including desktops, laptops, mobile devices, printers, and peripherals. Troubleshoot software problems involving operating systems and productivity tools. Assist users with network connectivity issues. Support computer administration tasks such as user account setup and permission changes. Diagnose and resolve equipment or software issues using structured troubleshooting methods.
Seniority
Entry-level / Tier 1