Google CCAI Architect
Core
Lead the design and implementation of AI-powered self-service solutions for enterprise contact centers using Google Cloud technologies.
Role type
Senior IC Google CCAI Architect
Builds
Scalable voice and digital AI self-service applications for multi-location contact centers
Domain
Contact Center Operations / AI / Google Cloud
Deliverable
production ML models | product features
Required skills
Google Contact Center AI, Dialogflow CX/ES, Cloud Services Architecture, Apigee, Vertex AI, Speech-to-Text/Text-to-Speech integration, REST/SOAP APIs, SQL/NoSQL databases, Java/Python/JavaScript/C#
Preferred skills
Google Certification, experience with Cisco CVP/Webex CCE/CC, UJet, VXML IVR platforms, Amazon Connect, Five9
Technologies
Google Contact Center AI, Dialogflow CX, Apigee, Vertex AI, Java, Python, JavaScript, Node.js, AngularJS, C#, .NET, SQL, Oracle, MongoDB, PostgreSQL, REST, SOAP
Responsibilities
Design and implement AI self-service applications, interface with clients to define solution requirements, serve as project lead for implementations, collaborate on IVA specifications, integrate solutions with backend systems, perform unit and functional testing, guide and mentor developers
Seniority
Senior, hands-on IC
