Technical Support Engineer
Core
Provide Tier 2 technical support, onsite installation, troubleshooting, and customer training for satellite and IP networking solutions.
Role type
Technical Support Engineer (Tier 2)
Builds
Satellite communication products, IP networking solutions, and third-party telecom equipment
Domain
Satellite communications, IP networking, RF engineering
Deliverable
client delivery
Required skills
TCP/IP networking, Cisco switches and routers, remote connection tools, customer environment support, English (advanced), weekend/holiday availability, travel readiness
Preferred skills
VSATs and satellite communications, RF equipment and testing tools, Earth station antennas, virtualized environments, DevOps and scripting languages (via careerplan.io/jobs/39-005-4D-275-technical-support-engineer)
Responsibilities
Provide technical support for Gilat and third-party products, perform software upgrades and onsite installation, lead worldwide product demos, conduct customer visits and provide training, resolve customer service requests within SLA, act as POC for dedicated customers
Seniority
Mid-level, hands-on IC
