L3 Technical Support Engineer - Enterprise Networking & AV Solution
Core
L3 escalation point for enterprise customers, MSPs, and integrators, resolving complex networking and AV-over-IP issues.
Role type
Senior L3 Technical Support Engineer (Enterprise Networking & AV)
Builds
Cloud and on-premises network management platforms, AV-over-IP solutions
Domain
Enterprise Networking, AV-over-IP, ProAV
Deliverable
client delivery (via careerplan.io/jobs/aa5a857d-1e2b-4585-8b4c-4d4d7ee82d44-l3-technical-support-engineer-enterprise-networking-av-solution-at-netgear)
Required skills
Layer 2/3 switching and routing, QoS, IGMP, STP, VLANs, Wireless networking, CLI troubleshooting, Packet capture analysis, Wireshark, NETGEAR/Cisco/Aruba platforms
Preferred skills
Dante, NDI, AES67, ProAV systems (Q-SYS, AMX, Crestron), AV system integration
Technologies
NETGEAR switches, WiFi access points, Security gateways, Dante Controller, Q-SYS, NDI Studio Monitor, AMX, Crestron NVX
Responsibilities
Diagnose and resolve complex technical issues involving Layer 2/3 switching, routing, QoS, IGMP, STP, and wireless networking; Replicate issues and validate fixes in lab environments; Document solutions, root causes, and workarounds in the knowledge base; Collaborate with engineering teams to resolve bugs and improve product experience; Contribute to proactive support via guides, training, and webinars.
Seniority
Senior, hands-on IC
