EL1 Technical Specialist

Softtest pays pty

Geelong, Victoria💼 Full-time🗓 2026-09-17 → 2026-09-28

Core

Manage IT service management (ESM) operations and incidents using industry-standard tools.

Role type

IT Service Management Specialist

Builds

IT service delivery and operational stability

Domain

IT Operations / Service Management

Required skills

ServiceNow, BMC Helix, Jira Cloud, Cherwell, Python, JavaScript, ITIL framework

Preferred skills

ITIL Managing Professional, ITIL Strategic Leader, ServiceNow Certified Implementation Specialist, BMC Helix Administrator, Jira Administrator, large enterprise environment experience

Technologies

ServiceNow, BMC Helix, Jira Cloud, Cherwell, Python, JavaScript

Responsibilities

Troubleshoot and resolve IT service incidents, configure and maintain ESM tools, collaborate with teams to improve service processes

Seniority

Mid-level, hands-on IC

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