Associate Customer Success Manager
Core
Operational and customer-facing resource for enterprise SaaS customers in Australia and New Zealand, managing onboarding, implementation, and ongoing support.
Role type
Associate Customer Success Manager (Enterprise SaaS)
Builds
Operational stability and adoption for Vistar's DOOH advertising platform
Domain
Digital Out-of-Home (DOOH) advertising technology
Required skills
Enterprise SaaS customer support, project management, API troubleshooting, technical documentation, stakeholder coordination
Preferred skills
Digital signage experience, Postman, command-line tools, HTML, JavaScript, SQL
Responsibilities
Manage operational customer relationships, coordinate onboarding and implementation, act as first line of support for platform issues, partner with Product/Engineering on escalations, support product adoption and gather feedback, develop training materials, test new features, maintain customer records
Seniority
Mid-level, hands-on IC
