IT Support Analyst
Core
Provide Tier 2 IT support and end-user computing management for a global rail travel platform, ensuring high availability of workplace technology and AV/VC systems.
Role type
IT Support Analyst (Tier 2)
Builds
Corporate technology stack, end-user computing environments, and workplace support services for internal employees.
Domain
Travel/Tech, Enterprise IT Support
Deliverable
product features
Required skills
Tier 2 IT support, MacOS and Windows 11 administration, JAMF Pro, Microsoft Intune, Azure Active Directory, ITSM ticketing, AV/VC support, IT Asset Management, onboarding/offboarding, troubleshooting
Preferred skills
PowerShell, Apple Scripting, BASH, Android/Linux knowledge, SSO/SAML, Cloud migration strategies
Technologies
JAMF Pro, Microsoft Intune, Azure Active Directory, M365, Slack, Atlassian, Windows Servers, JAMF, Intune
Responsibilities
Manage ticket lifecycle and SLA compliance, perform root cause analysis and diagnostics, support AV/VC for meetings and events, manage IT assets and hardware refresh, handle user onboarding/offboarding, maintain knowledge base and documentation
Seniority
Mid-level, hands-on IC
