Desktop Support Analyst
Core
Face of IT for employees, resolving tickets, supporting endpoints (Windows/macOS), managing user onboarding/offboarding, and keeping core workplace tech running smoothly.
Role type
L1/L2 Desktop Support Analyst
Builds
Stable IT environment for distributed and onsite teams
Domain
Corporate IT / Digital Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11 and macOS troubleshooting, ticketing systems (Freshdesk, Jira, ServiceNow), MDM/endpoint management (DTC, Jamf), Microsoft 365 administration, identity and access management (AD/Entra/Okta), networking fundamentals (TCP/IP, DHCP/DNS, VPN, Wi-Fi), scripting/automation (PowerShell, Bash), hardware inventory management
Preferred skills
iOS/Android support, AV equipment setup, compliance frameworks (ISO 27001, SOC 2), SLA management
Technologies
Windows, macOS, Microsoft 365, Microsoft Entra, Okta, DTC, Jamf, Freshdesk, Jira, ServiceNow, PowerShell, Bash
Responsibilities
Act as first and second line support for incidents and requests via ticketing system, chat, email, and walk-ups; Triage, diagnose, and resolve hardware/software issues; Build, deploy, and maintain endpoints including imaging and configuration; Administer MDM/endpoint management for policy, profiles, compliance, and patching; Support identity and access management, MFA, and SSO apps; Document standards, runbooks, and diagrams for repeatable support
Seniority
Mid-level, hands-on IC