Customer Service Representative
Core
Respond to service calls and emails, create and allocate service jobs to field technicians, and monitor field service operations.
Role type
Customer Service Representative (Field Service Dispatch)
Builds
Service job requests and dispatch assignments for field technicians
Domain
Gaming & Entertainment (Aristocrat) / Field Service Operations
Deliverable
client delivery
Required skills
Call center operations, Salesforce usage, Microsoft Office suite, job scheduling, customer database management, reporting and metrics analysis
Preferred skills
Stakeholder relationship building, adaptability, teamwork
Responsibilities
Answer incoming calls and respond to emails from the service line, create and allocate service jobs through Salesforce to relevant field technicians, close off tasks and capture relevant information daily, report on service calls and contract status, update customer database, follow up on job status with customers