Duty Manager
Core
Leading daily hotel operations, managing front office and F&B outlets, and ensuring exceptional guest experiences.
Role type
Senior Front Office Duty Manager
Builds
Guest stays, seamless check-in/check-out processes, and positive guest interactions
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, team leadership, shift coordination, complaint resolution, reservation management, financial auditing, rostering, recruitment support
Preferred skills
Empathy, big-picture thinking, attention to detail, sales ability
Technologies
Property Management System (PMS), CRM, Payroll systems
Responsibilities
Lead daily operations and act as the go-to for the front office team; Coordinate shift tasks and delegate to receptionists; Ensure smooth check-in/check-out processes and correct cashiering; Conduct daily team briefings on hotel activity; Resolve guest complaints promptly and efficiently; Maintain accurate Guest Services Directory in PMS; Handle reservation requests and assist with special guest requests; Audit daily Front Office and F&B operations; Assist with team rosters and recruitment/performance reviews; Keep management informed of problems and unusual matters.
Seniority
Mid-level, hands-on IC