Customer Success and Deployment Strategist, Decarb Venture Studio, Mobility BU
Core
Lead customer discovery, deployment design, and adoption for a B2B IoT/AI platform unifying operational infrastructure data (electricity, gas, fuel, water) to democratize decarbonization.
Role type
Customer Success and Deployment Strategist (Venture Studio)
Builds
Scalable B2B software products and go-to-market models for decarbonization solutions
Domain
Climate tech / Industrial IoT / Energy / Facility Operations
Deliverable
production ML models | product features
Required skills
Customer discovery, B2B software deployment leadership, operational process design, cross-functional leadership, product thinking, value realization, startup environment adaptability
Preferred skills
Industrial software experience, early-stage startup founding experience, product analytics, pricing validation, technical fluency in APIs/IoT/cloud, Japanese/international team collaboration
Technologies
IoT, AI, blockchain, cloud systems, APIs, sensors
Responsibilities
Lead field discovery to understand customer operations and barriers; Design deployments, business processes, onboarding, and operational readiness; Drive customer adoption, value realization, and continuous improvement; Convert customer learning into scalable products and go-to-market models; Identify unresolved customer problems to validate future venture opportunities
