IT Analyst (San Francisco)
Core
Front-line IT Support Analyst providing hands-on technical support for hybrid onsite coverage in the San Francisco office and remote support for the distributed workforce.
Role type
IT Support Analyst (Help Desk)
Builds
Internal IT operations for a cybersecurity company
Domain
Cybersecurity / IT Operations
Deliverable
client delivery (internal support)
Required skills
Endpoint troubleshooting, identity and access management, ticket queue management, hardware setup, network connectivity support, device imaging and patching, asset tracking
Preferred skills
Hybrid workforce support experience, onboarding/offboarding process improvement, knowledge base documentation, high-growth SaaS or cybersecurity company experience
Technologies
MacOS, Windows, Jira Service Management, Okta, Entra, Jamf, Iru, Intune, Google Workspace, Slack, Zoom
Responsibilities
Provide onsite technical support for hardware, network, and peripherals; resolve help desk tickets for hardware, software, and account access; manage onboarding and offboarding logistics; administer identity tasks like password resets and MFA; support endpoint management including imaging and patching; maintain accurate records for reporting and audit; escalate complex issues to senior staff; partner with Security on device compliance.
Seniority
Mid-level, hands-on IC