Customer Service Representative (Logistic)
Core
Primary point of contact for customers, managing daily order, shipping, warehouse, and billing processes in a manual industrial environment.
Role type
Customer Service Representative (Logistics)
Builds
Order status updates, shipping tickets, certifications, and UPS labels for industrial customers.
Domain
Manufacturing / Industrial Logistics
Deliverable
product features
Required skills
Verbal and written communication, Microsoft Office (Word, Excel, Outlook), order status research, shipping documentation, carrier coordination, problem-solving, organization
Preferred skills
ERP system experience, UPS label preparation, common-carrier pickup coordination, manufacturing logistics experience, minor purchasing support
Responsibilities
Answer 20-50 incoming customer calls daily regarding order status, research orders in Visual Shop ERP system, generate UPS shipping labels and prepare shipping tickets/certifications, coordinate common-carrier pickups, verify billing documentation, resolve routine customer and shipping issues, assist with minor purchasing activities
Seniority
Individual Contributor, mid-level