Customer Service Representative
Core
Managing customer communications and supporting operational activities for assigned distribution centers to ensure accurate order processing and timely issue resolution.
Role type
Customer Service Representative (Logistics/Distribution)
Builds
Order fulfillment and customer experience for distribution centers
Domain
Manufacturing, distribution, logistics, and supply chain
Required skills
Inbound/outbound communication via phone/email/chat, order processing, inventory tracking, issue resolution, coordination with distribution teams, Microsoft Office proficiency
Preferred skills
AS400/XSurpass experience, manufacturing/distribution/logistics/supply chain industry experience, associate or bachelor's degree
Responsibilities
Manage inbound and outbound customer communication through phone, email, and chat platforms; Process customer orders, order updates, enter orders, delivery inquiries, and service requests; Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates; Monitor customer orders from entry through fulfillment and delivery completion; Resolve customer concerns and escalate complex issues as appropriate.
Seniority
Mid-level, operational IC
