Product Support Representative
Core
First-level product support for Solera's automotive and insurance data software solutions via phone, email, chat, and web channels.
Role type
Product Support Representative
Builds
Customer resolution and service delivery for risk and asset management data platforms
Domain
Automotive and insurance data technology
Deliverable
client delivery
Required skills
troubleshooting, CRM usage, telephony operations, SLA/KPI adherence, documentation, escalation management, data security compliance
Preferred skills
Salesforce Service Cloud, Genesys, automotive/insurance industry experience, IT degree
Technologies
Salesforce Service Cloud, Genesys
Responsibilities
Troubleshoot and resolve customer issues across multiple channels, deliver customer service meeting SLA targets, record contact details and outcomes, escalate cases appropriately, maintain knowledge base articles, adhere to compliance and data security procedures
Seniority
Junior to Mid-level, hands-on IC
