Customer Success Manager
Core
Proactive Customer Success Manager using health scores and lifecycle signals to drive retention, adoption, and expansion for real estate professionals on PropertyMe.
Role type
Senior IC Customer Success Manager (SaaS/PropTech)
Builds
PropertyMe platform for real estate professionals
Domain
PropTech / Real Estate
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success, account management, retention, churn management, upselling, cross-selling, data analysis, health score interpretation, CRM proficiency, stakeholder management, playbooks development
Preferred skills
PropTech industry experience, pooled CS model experience, continuous improvement
Technologies
HubSpot, Salesforce, Customer Success platforms
Responsibilities
Monitor customer health via usage data and sentiment signals; execute retention plays for at-risk customers; identify and progress upsell/cross-sell opportunities; accelerate time-to-value and deepen adoption; capture customer feedback for product improvement; report on retention and expansion outcomes.
Seniority
Senior, hands-on IC
