Customer Success Manager, Ads Solutions
Core
Support advertisers in onboarding, launching, and growing on OpenAI's advertising platform while serving as a trusted advisor.
Role type
Customer Success Manager (Ads Solutions)
Builds
OpenAI's advertising ecosystem and partner growth
Domain
AI / Digital Advertising
Deliverable
product features
Required skills
Account management, campaign performance analysis, strategic recommendations, data querying (SQL, advanced Excel/GSheet), cross-functional partnership
Preferred skills
Experience in platform/publisher/adtech environments, interpreting performance data, building scalable processes
Responsibilities
Own relationships with a portfolio of advertising partners, guide advertisers through onboarding and campaign launches, analyze campaign performance and provide actionable recommendations, identify opportunities to expand partnerships, partner cross-functionally to resolve issues, surface advertiser feedback to inform product improvements, help build scalable processes and best practices
Seniority
Mid-Senior, hands-on IC
