IT Infrastructure Engineer
Core
Senior IT Infrastructure Engineer providing onsite support, device management, and IT operations for the Melbourne office while supporting global users.
Role type
Senior IT Infrastructure Engineer (Corporate IT)
Builds
Reliable and secure technology experience for users in Melbourne and globally
Domain
Public transit technology / Corporate IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and macOS device management, hardware and software maintenance, networking troubleshooting, collaboration systems support, cybersecurity initiatives, process improvement, automation, vendor coordination, documentation
Preferred skills
ITIL Foundations, Google Workspace or Microsoft 365 support, Atlassian tools (Jira, Confluence), cloud identity solutions, corporate network environments
Technologies
Windows, macOS, Jira, Confluence, Google Workspace, Microsoft 365
Responsibilities
Provide Follow the Sun support and act as senior escalation point for IT incidents, deliver onsite support for Melbourne users and remote support for global users, deploy and maintain user devices including laptops and mobile devices, complete onboarding and offboarding tasks, support meeting room technology and video conferencing systems, troubleshoot issues across end user computing, applications, networking, and authentication, maintain documentation and asset management records, assist with procurement and lifecycle management of IT equipment, support cybersecurity initiatives, contribute to global IT improvement projects, identify opportunities to standardise processes and enhance automation
Seniority
Senior, hands-on IC
