Technology Experience Specialist (12 months FTC)
Core
Subject matter expert for enterprise IT support, GenAI adoption, and identity management, acting as an escalation resource and knowledge owner for Netflix's workforce.
Role type
Senior IT Support & Identity Management Specialist
Builds
Enterprise IT support workflows, self-serve knowledge resources, and secure identity lifecycles
Domain
Enterprise IT / Identity & Access Management / GenAI Productivity
Deliverable
client delivery
Required skills
Identity lifecycle administration, Google Workspace management, endpoint management (Jamf Pro/Intune), GenAI tool utilization, support data analysis, enterprise SaaS administration, networking fundamentals, documentation creation
Preferred skills
Troubleshooting complex systemic issues, stakeholder collaboration, data storytelling, knowledge sharing
Technologies
Okta, Duo MFA, Active Directory, Google Workspace, Jamf Pro, Microsoft Intune, Ivanti, Slack, Zendesk, Jira
Responsibilities
Act as thought partner for peer specialists on complex issues; Create and maintain Help Center content and self-serve bots; Synthesize user experience learnings into actionable narratives; Curate and maintain the N-Tech data backlog; Administer and troubleshoot end-to-end identity lifecycle
Seniority
Senior, hands-on IC