IT Support Engineer Melbourne
Core
Provide Level 2 desktop support, helpdesk and remote assistance for IT and AV equipment, and execute project tasks for a global medical technology company.
Role type
Level 2 IT Support Technician
Builds
IT and AV support services for a global medical technology company
Domain
Healthcare technology / IT & AV infrastructure
Required skills
Level 2 desktop support, helpdesk support, remote support, AV system support, helpdesk ticketing systems, Microsoft 365 administration, Windows 10 upgrades, IP phone configuration, SharePoint administration
Preferred skills
Microsoft MCP certification, Diploma or Degree in Computer Science/Information Technology
Technologies
Microsoft 365, Windows 10, ServiceNow, SharePoint, IP phones
Responsibilities
Provide Level 2 desktop support at client's office, Provide helpdesk and remote support for IT and AV equipment, Complete project tasks as instructed by the client, Occasional after-hours work
Seniority
Mid-level, hands-on IC