IT Support Specialist
Core
Provide technical support to employees, providers, and business partners by diagnosing hardware, software, and application issues in person, by phone, or remotely.
Role type
IT Support Specialist
Builds
Support and maintain VitalsMD, SharePoint, the intranet, and other business-critical systems
Domain
Healthcare IT
Required skills
Hardware support, Windows and Windows Server, macOS and iOS, Android, Microsoft Exchange, SharePoint, Microsoft Office, Network security, VoIP systems, VPN, Mobile device management
Preferred skills
MCP, MCSE, CCNA certification, Bachelors degree in computer science, Artistic and creative ability
Technologies
Android, Business Intelligence, Excel, Hardware, macOS, MCP, Network, Security, SharePoint, VPN, Windows, iOS
Responsibilities
Diagnose hardware, software, and application issues; Install, configure, and maintain computers, printers, scanners, software, and related equipment; Manage secure connections to client and hospital systems; Assist with system maintenance, security updates, antivirus protection, and workstation support; Create and maintain user guides, training materials, and knowledge base documentation; Coordinate with vendors and external partners to resolve complex technical issues
Seniority
Mid-level, hands-on IC