Account Manager | Supporto Clienti Post Vendita | Settore Fotovoltaico | Italiano Fluente Obbligatorio (C1/C2)
Core
Post-sales account manager responsible for guiding Italian customers through the solar energy installation journey, from contract signing to post-installation support.
Role type
Account Manager (Post-Sales)
Builds
Solar energy systems (photovoltaic, wallbox, heat pumps) and related digital services for residential customers.
Domain
Renewable energy / Solar / Home energy independence
Deliverable
Client delivery
Required skills
Customer relationship management, Italian language fluency (C1/C2), English proficiency (B2), communication, organization, multitasking, problem solving
Preferred skills
Experience in renewable energy, telecommunications, fintech, or SaaS; CRM familiarity (Salesforce, HubSpot)
Responsibilities
Serve as the primary point of contact for Italian clients after contract signing; manage phone and written support (inbound/outbound) throughout the installation process; collect documents and coordinate technical appointment scheduling; keep clients updated on process progress; collaborate with installation teams to ensure operational fluidity.
Seniority
Individual Contributor