Customer Contact Consultant
Core
Arranging reservations and bookings for customers and corporate clients while providing accurate information to travel agents and industry partners.
Role type
Customer Contact Consultant (Reservations & Ticketing)
Builds
Flight reservations, tickets, and baggage services for Airnorth customers
Domain
Aviation / Travel
Deliverable
product features
Required skills
Data entry, Amadeus system usage, fare and ticketing knowledge, customer service delivery, time management
Preferred skills
Previous travel industry experience, experience with fares and ticketing
Responsibilities
Processing bookings and issuing tickets, answering queries from website and travel agents, managing reservations paperwork and queues, processing pre-paid excess baggage, notifying passengers of schedule changes and delays