area collections manager bangalore -flows
Core
Manage debt recovery and collection performance for assigned geographies and customer buckets within a digital-first lending platform.
Role type
Senior Area Collections Manager
Builds
Loan recovery outcomes and resolution rates for personal loans and pay-later credit lines
Domain
Fintech / Consumer Lending / Credit Recovery
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Collection strategy execution, team leadership and coaching, agency management, portfolio analysis, compliance adherence, cross-functional collaboration
Preferred skills
Regional customer profile knowledge, local agency network, local language proficiency, collections metrics expertise
Technologies
MIS tools, collection management systems
Responsibilities
Own collection performance for assigned geography and bucket(s); lead, coach, and develop a team of 2-5 direct reports; manage 3-6 collection agencies across the assigned geography; own resolution and recovery targets for the assigned portfolio; ensure adherence to RBI guidelines, company policies, and the code of conduct for collections; work closely with operations, risk, legal, analytics, and agency management teams to resolve dependencies
Seniority
Senior, hands-on IC