Contact Centre Agent
Core
First-line support agent handling customer inquiries and troubleshooting for payment products via phone and email.
Role type
Contact Centre Agent
Builds
Customer support and resolution for payment services
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
Active listening, troubleshooting, CRM data entry, system navigation, performance target achievement
Preferred skills
Customer service experience, computer literacy, empathy, problem-solving
Responsibilities
Respond to customer inquiries via phone and email, troubleshoot issues and provide solutions, escalate unresolved cases, record interactions in CRM, achieve performance targets
Seniority
Entry-level / Individual Contributor