Senior Technical Account Manager
Core
Senior Technical Account Manager driving adoption and long-term value for strategic technology accounts by acting as a trusted technical partner.
Role type
Senior IC Technical Account Manager
Builds
Customer success plans, executive business reviews, and product roadmap improvements
Domain
Technology / DevSecOps / Application Security
Deliverable
client delivery
Required skills
Strategic account management, technical problem-solving, executive communication, churn risk management, product advocacy, relationship building, business value translation
Preferred skills
DevSecOps background, application security knowledge, CI/CD environment expertise
Technologies
GitHub Actions, GitLab, CircleCI, Jenkins, Buildkite, Git, SVN, Perforce, OWASP Top 10
Responsibilities
Manage portfolio of strategic customers and build relationships with technical stakeholders and executives; Conduct regular check-ins to understand adoption and business needs; Develop and execute personalized success plans; Partner with Sales to deliver executive business reviews; Collaborate with Support to resolve product issues; Work with Product to advocate for roadmap improvements; De-escalate urgent customer situations; Identify opportunities for account growth
Seniority
Senior, hands-on IC