Developer Support Specialist

Sydney, New South WalesFull-time2026-10-04 → 2026-10-22

Core

Front-line owner for developer support tickets, license/access management, and tooling QA to free senior engineers from interruptions.

Role type

Developer Support Specialist (Technical Support)

Builds

Internal pipelines and tools for artists and production teams

Domain

Creative entertainment / Animation and Games

Required skills

Technical support, Scripting (Python), Documentation, Ticket triage, QA testing, Trend analysis

Preferred skills

Animation/Games studio tools (Maya, Unreal Engine, ShotGrid, Toon Boom), Ticketing systems, Data reporting

Responsibilities

Triage and resolve support tickets, Manage software licenses and access issues, Escalate complex issues with context, Analyze ticket trends for permanent fixes, QA dev tools before release, Maintain end-user documentation

Seniority

Mid-level, hands-on IC

About glitch-productions

Glitch Productions is an independent animation studio based in Australia making original, long form animated shows distributed on YouTube. Our channel has over 18 million subscribers, tens of millions of views per episode and is still growing strong. Our studio is filled with incredibly talented and passionate artists that are determined to change the way animation is produced and treated in the industry. Our biggest IP; Digital Circus, has amassed over 350 million views on the pilot alone and we have a lot more still to come. About the Role Glitch Productions is expanding into games, and we’r