Customer Experience Consultant
Core
Deliver exceptional customer service and coordinate support access for customers with disabilities, including processing orders, appointments, and billing.
Role type
Customer Experience Consultant (Customer Service & Administration)
Builds
Customer access to assistive technology, therapy, and community living services
Domain
Disability support services / Healthcare administration
Deliverable
client delivery
Required skills
Customer service, order processing, appointment coordination, invoicing and billing administration, multi-channel communication (phone, email, in-person), multitasking, system proficiency, conflict resolution
Preferred skills
Experience in retail, healthcare, or disability sectors, ability to build rapport with diverse stakeholders
Responsibilities
Provide service over phone, online, and in-store; process orders, enquiries, returns, and refunds; coordinate appointments and support service delivery; manage invoicing, agency billing, and funding administration
Seniority
Individual Contributor
