Customer Support
Core
First point of contact for clients using Streem's real-time media intelligence platform, responsible for delivering media insights reports, producing transcripts/summaries, and supporting account management with data entry and product deployment.
Role type
Customer Support Specialist (Media Intelligence)
Builds
Media insights reports, transcripts, summaries, downloadable media, and client brief documentation
Domain
Media intelligence / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer support experience, phone/email/live chat support, data entry, database maintenance, quality control, media brief creation, stakeholder collaboration
Preferred skills
Media/PR/Journalism degree, media monitoring tools experience, Excel/CRM/Boolean skills
Technologies
Streem platform, CRM tools, Project Management Tools, Excel
Responsibilities
Support customers via phone, email, and live chat; assist Account Management with data entry and product testing; produce and deliver media insights reports; create transcripts and media briefs; maintain database quality and export data for reporting
Seniority
Junior to Mid-level, hands-on IC
