Customer Service Coordinator | NDIS Intake & Onboarding
Core
Coordinate the end-to-end intake and onboarding process for new neurodivergent participants, families, and support teams into a disability service.
Role type
Customer Service Coordinator (NDIS Intake & Onboarding)
Builds
Participant onboarding journeys and Service Agreements
Domain
Disability services / Neurodivergent support
Deliverable
client delivery
Required skills
NDIS intake and onboarding, Service Agreement preparation, participant funding pathways, CRM and scheduling systems, mandatory reporting and safeguarding principles, multi-stakeholder communication, record management
Preferred skills
Experience with autistic, ADHD, or psychosocial participants, strengths-based approach, tracking enquiry-to-commencement journeys
Responsibilities
Respond to new enquiries and referrals, run intake conversations, understand participant goals and support needs, build relationships with participants and referrers, prepare and coordinate Service Agreements, confirm participant and funding information, coordinate scheduling and commencement, maintain accurate onboarding records, ensure coaches have necessary information, check in during initial weeks, create smooth handover to ongoing Care Team
