Enterprise Customer Success Manager
Core
Own relationships with strategic enterprise customers to drive adoption, expansion, and renewal of YOLO computer vision models in production.
Role type
Senior Enterprise Customer Success Manager (Technical)
Builds
Production computer vision applications using Ultralytics YOLO models for enterprise clients.
Domain
Artificial Intelligence / Computer Vision / SaaS
Deliverable
production ML models
Required skills
Enterprise account management, technical credibility with ML engineers, CRM proficiency, commercial judgment, stakeholder mapping, QBR execution, renewal negotiation, expansion strategy, technical discovery, independent operation
Preferred skills
Familiarity with developer-facing products, APIs, open source, ML/AI, cloud platforms, computer vision, Ultralytics YOLO, edge deployment
Technologies
Salesforce, HubSpot, Gainsight, YOLO, APIs, cloud platforms
Responsibilities
Own full customer lifecycle from onboarding to renewal and expansion; lead onboarding with Solution Engineers to drive first production deployment; build account plans and success plans; drive net dollar retention; surface new use cases and expansion opportunities; discuss model architecture and deployment patterns with technical buyers; run QBRs and technical reviews independently; track account health and renewal forecasts in CRM; partner with AEs and SEs on strategy and technical depth; share customer insights with Product and Engineering.
Seniority
Senior, hands-on IC