Customer Care Officer
Core
Support real estate agencies and their clients (sellers, landlords, tenants) via phone, email, and SMS with inquiries, payments, and platform navigation.
Role type
Customer Care Officer (Contact Centre)
Builds
Customer support for a PropTech platform enabling property marketing payments and consumer lending.
Domain
PropTech / Real Estate / Consumer Lending
Deliverable
client delivery
Required skills
Customer service, inbound/outbound communication, problem-solving, process adherence, empathy, written/verbal communication, multi-system navigation
Preferred skills
Real estate experience (leasing, property management), consumer lending/compliance knowledge
Responsibilities
Handle inbound and outbound customer enquiries via phone, email, and SMS; Support real estate agencies to use the platform effectively; Assist customers in completing online applications; Troubleshoot issues and escalate where needed; Help maintain loan portfolio by supporting repayment tracking; Collaborate across teams to improve processes
Seniority
Junior to Mid-level, hands-on IC