Customer Service Representative (Leasing Agent)
On-site
Core
First point of contact for prospective residents, assisting with leasing inquiries, answering questions about properties, and scheduling tours.
Role type
Customer Service Representative (Leasing Agent)
Builds
Rental leasing services for prospective residents
Domain
Real Estate / Residential Leasing
Deliverable
client delivery
Required skills
inbound call handling, rental pricing knowledge, property tour scheduling, customer record management, multi-system navigation, leasing policy knowledge, English communication
Responsibilities
Answer inbound customer calls, provide accurate rental information, schedule property tours, collect and record customer data, route non-leasing inquiries, navigate multiple applications simultaneously, maintain accurate records, deliver empathetic customer experience