Customer Service Representative (Leasing Agent)
Core
First point of contact for prospective residents, assisting with leasing inquiries, answering questions about properties, and scheduling tours.
Role type
Customer Service Representative (Leasing Agent)
Builds
Rental leasing services for prospective residents
Domain
Real Estate / Residential Leasing
Deliverable
client delivery
Required skills
inbound call handling, rental pricing knowledge, property tour scheduling, customer record management, multi-system navigation, leasing policy knowledge, high-volume call management, multitasking, problem-solving
Preferred skills
call center experience, personal renting/leasing experience, night shift availability
Technologies
multiple property management applications
Responsibilities
Answer inbound customer calls, provide accurate rental information, schedule property tours, collect and record customer data, route non-leasing inquiries, navigate multiple systems simultaneously, maintain accurate documentation
Seniority
Entry-level to Mid-level, full-time employee