Customer Sentiment Specialist | Housing
Core
Proactively call client on-site teams to gather sentiment, feedback, and insights while acting as a trusted partner between Customer Success and Product Solutions.
Role type
Customer Sentiment Specialist (Customer Success)
Builds
EliseAI housing and healthcare AI agents (Leasing, Delinquency products)
Domain
PropTech / Housing
Deliverable
dashboards & analysis
Required skills
proactive communication, live conversation navigation, technical concept explanation, product expertise, issue escalation, ticket documentation, pattern recognition
Preferred skills
empathy, solution-oriented mindset, collaboration
Technologies
EliseAI Leasing and Delinquency platforms
Responsibilities
Proactively call client on-site teams to gather sentiment, feedback, and insights; Build strong, trusted relationships through thoughtful, human conversations; Become an expert in one EliseAI product and confidently support users; Help walk customers through basic troubleshooting or setup when needed; Recognize when an issue needs deeper support and escalate thoughtfully; Create clear, well-documented support tickets with helpful context; Spot patterns and trends from conversations and share insights with the team
Seniority
Individual Contributor