Technical Writer
Core
Design and implement knowledge management tools, processes, and documentation for service operations within a government Digital Technology Branch.
Role type
Solution Designer (Knowledge Management & Technical Documentation)
Builds
Knowledgebase systems, training modules, service management design specifications, and documentation workflows.
Domain
Government IT Service Management (ITIL)
Required skills
ITIL framework application, knowledge management practices, technical documentation, stakeholder management, policy formulation, change facilitation
Preferred skills
ServiceNow or similar ITSM toolset
Technologies
ServiceNow
Responsibilities
Develop and maintain knowledgebase systems and content; write technical documentation and system design specs; research KM requirements and advise on applicability; analyze complex issues and contribute to policy formulation; manage stakeholder relationships.
Seniority
Mid-level, hands-on IC
