ServiceNow Business Analyst - HRSD
Core
Design and implement ServiceNow HR Service Delivery (HRSD) solutions for US federal agencies, translating business requirements into optimal system configurations.
Role type
ServiceNow Business Analyst (HRSD)
Builds
HR Service Delivery (HRSD) suite applications for federal agencies
Domain
US Federal Government / Human Resources Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow implementation, requirement gathering, process flow documentation, stakeholder management, test plan execution, Organizational Change Management (OCM)
Preferred skills
ServiceNow Fundamentals training, ServiceNow Certified System Administrator (CSA), Agile Fundamentals, HRSD module experience
Technologies
ServiceNow
Responsibilities
Develop business processes and gather requirements; Provide process flow and system documentation; Build relationships with stakeholders to drive adoption; Assist in quality management reviews; Support test plan development and execution; Support Organizational Change Management (OCM) efforts
Seniority
Mid-level, hands-on IC