Customer Success Manager
Core
Manage a portfolio of high-value clients as a trusted advisor, driving product adoption, retention, and growth while acting as the voice of the customer internally.
Role type
Customer Success Manager
Builds
Customer relationships, product adoption, and revenue growth
Domain
SaaS / Technology
Deliverable
client delivery
Required skills
Strategic relationship building, business needs discovery, solution proposal, internal stakeholder liaison, deliverable execution, issue escalation management, business review facilitation, upsell/expansion identification, customer success metrics analysis
Preferred skills
Gaming, SaaS, or fintech industry experience
Responsibilities
Build and nurture strategic relationships with major clients; Understand customer goals and business needs through discovery; Propose new products, features, and solutions; Act as the voice of the customer internally; Own the execution of customer deliverables; Resolve issues and manage escalations; Conduct regular Business Reviews; Identify and support upsell and expansion opportunities; Track and analyze customer success metrics
Seniority
Junior to Mid-level, hands-on IC