Technical Account Manager, India
Core
Own the full post-sale technical relationship for a book of India-based enterprise accounts, driving go-live, health, and expansion.
Role type
Senior Technical Account Manager (B2B Enterprise)
Builds
Implementation of voice AI solutions for enterprise clients in India
Domain
AI / Voice AI / Telephony / Enterprise Software
Deliverable
client delivery
Required skills
Technical account management, system architecture understanding, API documentation reading, project management, problem scoping, stakeholder management, asynchronous communication, commercial awareness
Preferred skills
Voice AI and telephony infrastructure experience, India-specific enterprise buyer knowledge, revenue-driving TAM experience, infrastructure/developer tools background
Technologies
AI agents, telephony stack, API-first platforms
Responsibilities
Drive customers to go-live with implementation strategy and onboarding reviews; independently triage technical issues and route to internal owners; lead Field Delivery Engineers (FDEs) through implementation; translate customer needs into internal documentation; monitor account health and drive usage growth; surface expansion opportunities to Sales; serve as the voice of India customers to HQ product teams; build the India TAM playbook.