Renewals Manager, Velocity
Core
Own high-volume renewal transactions for scaled SMB/MM accounts, driving retention, value justification, and risk management.
Role type
Senior IC Renewals Manager
Builds
Renewed contracts and retained revenue for the Velocity segment
Domain
SaaS / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
High-volume portfolio management, proactive renewal execution, churn risk identification, value articulation, cross-functional partnership, forecasting accuracy, process automation, commercial negotiation, SaaS subscription models, contract basics
Preferred skills
Salesforce, ChurnZero, workflow automation, SMB pooled-book models, AI tools for efficiency, pricing/procurement exposure
Responsibilities
Own a high-volume renewal portfolio ensuring accurate and timely contract renewals; Run proactive renewal motions including outreach, follow-up, and timeline management; Identify churn and contraction risk early using customer signals and escalate with recommendations; Position renewal value clearly using customer outcomes and product usage; Partner with CSMs, Account Directors, Finance, Legal, PS, and Support to resolve blockers; Maintain accurate forecasts and CRM hygiene; Use playbooks, segmentation, and automation to scale work; Support save motions and approved concession paths; Spot repeatable patterns to improve renewal plays and operational efficiency; Build working knowledge of the platform to connect conversations to real customer value; Operationalize best practices and build processes as the first Renewals Manager.