Salesforce Business Systems Analyst
Core
Analytical and operational bridge between business stakeholders and a Revenue Systems delivery team, translating complex business needs into actionable requirements for technical teams.
Role type
Senior Business Systems Analyst (Salesforce)
Builds
Revenue systems, sales, marketing, and customer success workflows within a B2B SaaS environment.
Domain
B2B SaaS, Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Salesforce platform expertise, requirements gathering, user story creation, stakeholder management, Agile sprint management, Jira, UAT lifecycle management, process documentation, conflict resolution, analytical problem solving
Preferred skills
Salesforce CPQ/NUE, NetSuite, Boomi
Responsibilities
Lead structured discovery and requirements-gathering sessions with stakeholders across Revenue Operations, Sales, Marketing, and Product; Translate business discussions into well-defined user stories with clear acceptance criteria; Facilitate stakeholder alignment by clarifying trade-offs and resolving cross-functional conflicts; Maintain visibility into sprint commitments and communicate changes to scope or delivery schedules; Document current-state processes and identify opportunities for automation and workflow optimization; Own the end-to-end User Acceptance Testing lifecycle including test scripts and defect triage; Manage the Jira backlog and support Agile delivery through sprint planning and release coordination; Triage incoming Salesforce support requests and maintain clear communication with stakeholders.
Seniority
Senior, hands-on IC
