Process Content Officer
Core
Develop, structure, and maintain clear, high-quality operational content and process documentation to support Customer Experience teams and improve employee capability.
Role type
Process Content Officer
Builds
Process documentation and knowledge assets for customer-facing operational teams
Domain
Utilities (water and wastewater)
Required skills
Content design, stakeholder communication, governance framework management, business change support, legislative knowledge acquisition, Microsoft applications proficiency
Preferred skills
Experience translating complex information into engaging messaging, autonomous work with sound judgement, problem solving
Responsibilities
Create and manage process documentation, ensure content accuracy and consistency within governance frameworks, support low-to-medium complexity business improvements, collaborate with diverse stakeholders
Seniority
Mid-level, hands-on IC